Refund policy

We work with an on-demand production model, which means most items are made specifically for your order. Because of this, returns and exchanges are only accepted in the following case:

Damaged or Incorrect Products: If you receive a damaged product or one with a manufacturing error, we offer a free replacement or a full refund. Please contact us within 30 days of delivery at info@mariudelcampo.com with a clear photo showing the issue, and we'll resolve it as quickly as possible.

Not Eligible for Return or Exchange: Since items are made to order, we're unable to accept returns or exchanges for incorrect size or color selected, or simply changing your mind. Please review sizing charts and product details carefully before ordering.

Initiating a Claim: Contact us at info@mariudelcampo.com with your order number and photos of the issue. If approved, we'll send you a free replacement or process your refund — no return shipping required in most cases, since the item is defective.

Refunds: Once approved, refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post it.

Non-Eligible Items: Custom or personalized items, sale items, and gift cards are not eligible for replacement even in case of defect-related disputes beyond the 30-day window — contact us directly for these cases.

Questions? Reach out anytime at info@mariudelcampo.com